Much of our work for our clients is about security and privacy. It is confidential and we cannot directly talk about what we do. This case history for a Defence Supplier is one of those projects.

Challenge

‘The Defence Supplier,’ a renowned entity in the defence sector, recognised the critical need to elevate their resource management, planning, and project management tools. With an unwavering commitment to the highest level of security and compliance, they sought a system that not only provided exceptional visibility but also offered customisable configurations to cater to their distinctive operational demands. The quest for a reliable and adaptable ongoing support system was paramount to meet their dynamic and evolving requirements.

Action

In response to ‘The Defence Supplier’s’ distinctive needs, Togetha Group has been a trusted partner since 2022. The partnership focused on fortifying their Atlassian Jira on-premise environment with an Atlassian Data Center solution, managed by Togetha Group while hosted by the client across Canberra and Perth. This strategic setup included both production and non-production environments, ensuring comprehensive coverage.

The deployment featured the Atlassian Jira Service Management Data Center (on-premise), augmented by a curated selection of Atlassian Marketplace Apps, each chosen for its ability to uniquely address operational challenges:

• Tempo Timesheets: Enabling meticulous time tracking
  

• Tempo Planner: Streamlining resource scheduling
  

• BigPicture: Providing expansive project management capabilities
  

• Atlas (CRM): Bolstering customer relationship management within Jira
  

• ScriptRunner: Facilitating advanced scripting for heightened automation and customisation
  

• Configuration Manager for Jira (CM4J): Simplifying configuration changes and migrations

This comprehensive suite was seamlessly integrated with the client’s monitoring and identity solutions, fostering a unified operational ecosystem. NV1 security-cleared personnel from Togetha™ delivered initial training, empowering key staff to maximise the benefits of the new system.

Togetha™’s ongoing support encompasses maintenance, enhancements responsive to emerging needs, and regular training updates, all contributing to a significant enhancement of ‘The Defence Supplier’s’ project management acumen while steadfastly upholding the rigorous security compliance integral to their operations.

Result

The collaboration has culminated in a robust and secure Atlassian Data Center solution, markedly advancing the client’s project management capabilities. The client now enjoys streamlined processes for raising requests and incidents through the Togetha Support Desk. Comprehensive monthly reports shed light on performance, incident and service request statuses, upgrade recommendations, and a detailed analysis of allocated versus utilised hours.

Following the conclusion of the original support arrangement in December 2022, a renewed extended support agreement was forged, entrusting Togetha Group with expanded responsibilities. This enduring partnership guarantees that ‘The Defence Supplier’ consistently receives premier support and system enhancements, perfectly aligned with their continuous growth and changing needs.

Stay tuned

Stay tuned for more case histories competed by Togetha Group!

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